Aqua Phase Troubleshooting

Download Troubleshooting Guide

This section may help you isolate a problem and as a result, eliminate the need to contact technical support allowing continued productivity.
Prior to attempting any suggested servicing procedures, unplug Aqua Phase from the power source.

 

bullet Unit not plugged-in.
bullet Connect Aqua Phase to a standard 20-amp electrical service.
bullet Press the reset button located on the GFCI (ground fault circuit interrupter) in the Aqua Phase power cord.
bullet For added safety, it is recommended to use a ground fault receptacle at the plug in power source.
bullet GFCI in the Aqua Phase power cord not reset.
bullet Press the reset button located on the GFCI in the Aqua Phase power cord.
bullet Rear door open.
bullet Check that the rear door is properly closed.
bullet Front door open.
bullet Check that the front door is properly closed.
bullet Power supply circuit breaker tripped.
bullet Have a qualified individual check that the circuit breaker of the electrical circuit to the machine is operating properly.
bullet The circuit breaker should be a 20-amp unit.
bullet Defective front or rear door safety switch.
bullet Unplug the machine from the power supply.
bullet Call the factory for support.
bullet Defective GFCI (ground fault circuit interrupter).
bullet Unplug the machine from the power supply.
bullet Call the factory for support.
bullet Blown fuse in the control assembly.
bullet Unplug the machine from the power supply.
bullet Remove the control panel cover.
bullet Remove the four cap nuts located on the left and right of the control panel cover.
bullet Remove only the top two Allen head screws from the control panel face.
bullet Have an OHM meter available and check the fuses.
bullet See "Fuses" section for the fuse numbers to check.
bullet Defective "START" switch.
bullet Unplug the machine from the power supply.
bullet Call the factory for support.
bullet Power outage to building.
bullet Report outage as appropriate.
bullet No power to the machine.
bullet Connect Aqua Phase to a standard 20-amp electrical service.
bullet Press the reset button located on the GFCI in the Aqua Phase power cord.
bullet Water supply is not turned on.
bullet After you are certain the fill and the drain connections are secure, slowly turn on your water supply.
bullet Kink in water supply hose.
bullet Inspect water supply hose to ensure no sharp bends in hose.
bullet Defective high-level water control probe.
bullet Unplug the machine from the power supply.
bullet Call the factory.
bullet Fill valve solenoid is damaged or has debris stuck inside it.
bullet See "Valve Inspection Procedures" located in the Servicing Procedures Guide section.
bullet Remove the fill hose from the fill line connection at the machine. Check to ensure that the filter/washer is in place and intact.
bullet If problem remains, call the factory.
bullet Rear filter not clean.
bullet Clean rear filter screen(s).
bullet Rear filter screen(s) is located inside the filter bowl located in the mechanical cabinet at the rear of the machine.
bullet Reservoir filter screen not clean.
bullet Clean reservoir screen.
bullet Reservoir screen is located in the bottom of the water reservoir located inside the wash chamber.
bullet Chemical valve injector hose or fittings cracked.
bullet Replace - you may order replacement parts by calling your dealer or the factory.
bullet Defective pressure sensor.
bullet Replace - you may order replacement parts by calling your dealer or the factory.
bullet Pump impeller clogged with debris.
bullet See "Pump Impeller Inspection Procedures" located in the Servicing Procedures Guide section. It is recommended that you contact the factory.
bullet Foam in water reservoir area - caused by something on the item washed or the use of a foaming detergent or rinse-aid.  Foam may affect certain sensors that control the filling and draining of water.
bullet Press the "STOP" button and wait a few minutes until the foam dissipates.
bullet Press the "START" button and allow Aqua Phase to do a complete cycle.
bullet Repeat the preceding steps until Aqua Phase starts draining normally.
bullet Rear filter not clean.
bullet Clean rear filter screen(s).
bullet Rear filter screen(s) is located inside the filter bowl located in the mechanical cabinet at the rear of the machine.
bullet Reservoir filter screen not clean.
bullet Clean reservoir screen.
bullet Reservoir screen is located in the bottom of the water reservoir located inside the wash chamber.
bullet Excess build-up of hard water deposits on low-level probe.
bullet Unplug the machine from the power supply.
bullet Locate the low-level probe in the water reservoir inside the wash chamber. Depending on your model, the low-level probe may be inside a protective chamber in the reservoir.
bullet Run an emery board or fine grade of sandpaper over and around the end of the low-level probe.
bullet Damaged or defective low-level probe.
bullet Unplug the machine from the power supply.
bullet Inspect the low-level probe for damage, such as a cracked fitting.
bullet Replace if damaged – you may order replacement parts by calling your dealer or the factory.
bullet Level control sensor set too high.
bullet Call the factory for support.
bullet Defective level sensor module.
bullet Unplug the machine from the power supply.
bullet Call the factory for support.

Immediately: Press the "STOP" button and shut off the water supply.

bullet Front door gasket damaged or worn.
bullet Inspect front door gasket for wear or damage.
bullet Replace if necessary – you may order replacement parts by calling your dealer or the factory.
bullet Fill valve has debris stuck in it.
bullet See "Valve Inspection Procedures" located in the Servicing Procedures Guide section.
bullet Remove the fill hose from the fill line connection at the machine.
bullet Check to ensure that the filter/washer is in place and intact.
bullet If problem remains, call the factory for support.
bullet Excess build-up of hard water deposits on high-level probe.
bullet Unplug the machine from the power supply.
bullet Locate the high-level probe in the water reservoir inside the wash chamber. Depending on your model, the high-level probe may be inside a protective chamber in the reservoir.
bullet Run an emery board or fine grade of sandpaper over and around the end of the high-level probe.
bullet Damaged or defective high-level probe.
bullet Unplug the machine from the power supply.
bullet Inspect the high-level probe for damage, such as a cracked fitting.
bullet Replace if damaged – you may order replacement parts by calling your dealer or the factory.
bullet Level control sensor set too high.
bullet Call the factory for support.
bullet Defective level sensor module.
bullet Unplug the machine from the power supply.
bullet Call the factory for support.
bullet Water temperature below 130° F.
bullet Check the temperature of the water reaching the machine.
bullet Drain the machine.
bullet Press the "START" button. Allow the machine to fill.
bullet As soon as Aqua Phase begins to pump, press the "STOP" button.
bullet Open the front door, place a thermometer in the water reservoir to check the water temperature. Water temperature should be at or close to 130° F.  Note: It is very common for hot water heater temperature dial indicators to be inaccurate.
bullet Rinse-aid solution container is empty.
bullet Check the level of rinse-aid solution, refill if necessary.
bullet The chemical solutions are located inside the mechanical cabinet at the rear of the machine.
bullet Rinse chemical injector hose or fittings cracked or loose.
bullet Inspect chemical hoses for cracks and inspect chemical hose fittings for cracks or if loose.
bullet Replace if damaged – you may order replacement parts by calling your dealer or the factory.
bullet Dilution of rinse-aid solution required.
bullet Dilute the rinse-aid by 10% with water and see if water spotting persists.
bullet Continue to dilute the rinse-aid up to 50% with water in order to correct this problem.

Notes:  The rinse-aid injection rate is preset at the factory for the worst possible water condition expected to be found.  If spotting or clouding is present only on the first item washed, it is possible that you will need to run a "warm-up cycle" with Aqua Phase. Run a "three-minute" wash cycle with the wash chamber empty to allow the chamber to be warmed-up prior to commencing normal washing operations.  If problem persists, call the factory for support

bullet Detergent solution container is empty.
bullet Check the level of detergent, refill if necessary.
bullet The chemical solutions are located inside the mechanical cabinet at the rear of the machine.
bullet Rear filter not clean.
bullet Clean rear filter screen(s).
bullet Rear filter screen(s) is located inside the filter bowl located in the mechanical cabinet at the rear of the machine.
bullet Reservoir filter screen not clean.
bullet Clean reservoir screen.
bullet Reservoir screen is located in the bottom of the water reservoir located inside the wash chamber.
bullet Rinse chemical injector hose or fittings cracked or loose.
bullet Inspect chemical hoses for cracks and inspect chemical hose fittings for cracks or if loose.
bullet Replace if damaged – you may order replacement parts by calling your dealer or the factory.
bullet Spray nozzles clogged.
bullet Visually inspect spray nozzles for debris.
bullet For spray nozzles that are clogged, note the position of the spray nozzle’s relative spray angle.
bullet Remove, clean, and replace the nozzles in their original locations at their original spray angles.
bullet Longer wash cycle required.
bullet Set the wash cycle time to "7 minutes" or to the longest time cycle available.
bullet Press the "START" button, and allow Aqua Phase to run a complete cycle.
bullet Water temperature too low.
bullet Check the temperature of the water reaching the machine.
bullet Drain the machine.
bullet Press the "START" button. Allow the machine to fill.
bullet As soon as Aqua Phase begins to pump, press the "STOP" button.
bullet Open the front door, place a thermometer in the water reservoir to check the water temperature.
bullet The recommend water temperature is 130 – 140 ° F.

Note:  If the "Low Pressure" indicator light located on the control panel of the machine does not come on and the filters are extremely dirty, the low-pressure sensor may be defective. Call the factory for support.

The "growling" noise is caused by air getting into the pump impeller. Growling noise is normally heard at the end of the drain cycle. If you hear it continually, you have one of the following problems.

bullet Machine not in level operating position.
bullet Ensure that the Aqua Phase unit is level.
bullet Foam in water reservoir area – caused by something on the item washed or use of a foaming detergent or rinse-aid. Foam may affect certain sensors that control the filling and draining of water.
bullet Press the "STOP" button and wait a few minutes until the foam dissipates.
bullet Press the "START" button and allow Aqua Phase to do a complete cycle.
bullet Repeat the preceding steps until Aqua Phase starts draining normally.
bullet Reservoir filter screen not clean.
bullet Clean reservoir screen.
bullet Reservoir screen is located in the bottom of the water reservoir located inside the wash chamber.
bullet High-level probe covered with debris.
bullet Unplug the machine from the power supply.
bullet Locate the high-level probe in the water reservoir inside the wash chamber.
bullet Inspect for debris covering the probe, remove debris if present.
bullet Chemical injector hose or fittings cracked or loose.
bullet Inspect chemical hoses for cracks and inspect chemical hose fittings for cracks or if loose.
bullet Replace if damaged – you may order replacement parts by calling your dealer or the factory.
bullet Chemical pump hose cracked.
bullet Inspect hoses located inside the chemical pumps for cracks.
bullet Replace if damaged – you may order replacement parts by calling your dealer or the factory.
bullet Drain valve has debris stuck in it.
bullet Unplug the machine from the power supply.
bullet See "Valve Inspection Procedures" located in the Servicing Procedures Guide section.
bullet Pump impeller clogged with debris.
bullet See "Pump Impeller Inspection Procedures" located in the Servicing Procedures Guide section.
bullet It is recommended that you contact the factory before attempting to clear debris from the pump impeller.
bullet Level control sensor set too high.
bullet Call the factory for support.
bullet Main chamber solenoid is stuck open. This is due to the rear filter not being properly reinstalled after cleaning.
bullet Unplug the machine from the power supply.
bullet See "Valve Inspection Procedures" located on the Servicing Procedures Guide page.
bullet If problem remains, call the factory for support.
bullet Chemical pump hose cracked.
bullet Inspect hoses located inside the chemical pumps for cracks.
bullet Replace if damaged – you may order replacement parts by calling your dealer or the factory.
bullet Chemical pump roller assembly is worn, resulting in the chemical pump hose not being completely pinched.
bullet Inspect chemical pump hose roller and determine if chemical pump hose is being fully pinched.
bullet If not, replace both the chemical hose and the roller assembly.

As with any cleaning operation using water, it is recommended that soft water be used.

Hard water contains a relatively high level of lime, calcium and iron. Hard water will affect cleaning performance the same as it does your home laundry. After an extended period of time, the inside stainless steel walls of Aqua Phase will accumulate a white deposit. If you are experiencing this condition, see the "De-Liming Instructions" section.

 
 
 
 
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